You may return any unused and unopened product within twenty (20) days of delivery for a complete refund, less shipping costs. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
You may return a slightly used product within twenty (20) days of delivery and receive via email a credit to our website for the initial purchase price less shipping costs. The credit may be used for any item on our website for a period of one year from time of issue. After one year, the credit will expire. Products that have been opened, whether used or not, may not be returned later than 20 days after delivery.
If you were sent a product that is not what you ordered online from GreenSky’s website, we will gladly exchange it for the correct item at no cost to you.
In each case, please request a Return Merchandise Form from firstname.lastname@example.org and include it and a copy of your invoice with your item(s). Include your e-mail address and phone number so we can contact you if necessary. Package your return item in a well-padded box to prevent damage in transit.